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Salesforce Features To Skyrocket User Productivity and Adoption
Salesforce has done a great job of implementing new features over the last few years to help drive user productivity and adoption. Some of those features were cloud specific functionality (only available in Service Cloud for example) which have made their way to Sales Cloud. And, with the advent of the Lightning Platform, the technology…
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Psych 101 for Admins: How to Drive User Adoption Using Behavioral Science Techniques
One of my favorite presentations to share is this one right here! Salesforce Administrators struggle with user adoption, and when asked how to increase adoption by management, we tend to be at a loss for words. While it sometimes feels like a black hole of despair, user adoption is simply behavior modification. So, how do…
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Personal Training – Salesforce Style
As New Years rapidly approaches, many of us are preparing our new list of resolutions, trying not to get too depressed about the fact that we didn’t accomplish anything on last years list! Joining a gym and getting into shape is usually the number one goal at the start of each year for most people,…
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3 Tools to Improve User Adoption
User adoption is key to the success of any new program, including a CRM such as Salesforce.com. As I wrap up the last part of the Sales Cloud implementation with my organization, I am noticing quite a bit of grumbling from the troops on the front line which cover a whole range of topics. Thankfully,…
Admin Hero 