One of my favorite presentations to share is this one right here! Salesforce Administrators struggle with user adoption, and when asked how to increase adoption by management, we tend to be at a loss for words. While it sometimes feels like a black hole of despair, user adoption is simply behavior modification. So, how do […]Read more "Psych 101 for Admins: How to Drive User Adoption Using Behavioral Science Techniques"
The most popular post on Admin Hero is 5 Steps to Jump-Start Your Salesforce Career. I’m constantly asked career-related questions from folks across the community which is where the idea for this presentation came from. It was a blast to present at Dreamforce again this year on a topic that I love! If you have […]Read more "Choose Your Destiny: Building Your Awesome Admin Career"
As a new Salesforce Administrator, you’re looking for information and best practices, but it is like drinking out of a fire hose. In this Dreamforce presentation, fellow MVP Leyna Hoffer and I try to drill down tools, tips, and best practices to get you up and running fast! Click here to watch the video! Video […]Read more "Secrets of a Super Hero Admin"