I recently sat down to record an episode for The CRM Success Show. We talk about my Salesforce career, working as a consultant with ShellBlack, and my transition to Pushpay. We also dig into our initial use case for Agentforce. I hope you enjoy this conversation!
#33 Brent Downey – Pushpay: The Human Touch and Agentforce – The CRM Success Show
Featured: Brent Downey, Sr. Director of Revenue Technology of PushpayBrent Downey a Salesforce MVP and the creator of AdminHero.com. Since 2012, He has empowered Salesforce Administrators to become workplace heroes through practical advice, best practices, and thought leadership in the Salesforce community.As a multi-certified Salesforce professional with over 15 years of experience, Brent combines deep technical expertise with real-world business acumen. He has managed complex global Salesforce implementations across multiple countries and languages, led Salesforce user groups, transformed teams, and spoken at various events including Dreamforce.But his greatest accomplishment is in his role as a husband and father to four kids—and one very vocal miniature schnauzer!Brent is currently the Senior Director of Revenue Technology at Pushpay which builds technology to help non-profit and faith-based communities build lasting connections.Talking with the people who own the largest and most complex CRM systems.https://www.crmsuccess.show/Your Host on LinkedIn:Maz: https://www.linkedin.com/in/davidmasri/Khero: https://www.linkedin.com/in/kherothetxrecruiter/
Admin Hero 
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