User adoption is key to the success of any new program, including a CRM such as Salesforce.com. As I wrap up the last part of the Sales Cloud implementation with my organization, I am noticing quite a bit of grumbling from the troops on the front line which cover a whole range of topics. Thankfully, […]Read more "3 Tools to Improve User Adoption"
National Lampoon Vacation is one of my favorite movies! In one scene, Clark Griswold is pulled over by a police officer because Dinky’s leash and collar was attached to the bumper but Dinky was no where to be found! Clark was so excited to get to Wally World that he forgot to make sure Dinky […]Read more "The Clark Griswold Effect"
Administrators are usually so focused on the big projects and tasks at hand, that we often forget about the little things. That is unfortunate because sometimes the little things can make a big difference. While flashy features like Chatter are great for users, we cannot forget about the basics – those things that actually help […]Read more "3 Easy Ways to Make Your Salesforce Org More User Friendly"
User adoption is a huge issue for many organizations and the key to proving Salesforce ROI. Having an available support system for your users is a very necessary structure to put into place.Without it, users will be unable to ask questions, provide feedback and use the tool successfully, reducing the chances of adoption. Many Salesforce […]Read more "HELP! (Supporting Your Salesforce Users)"