Salesforce has an amazing user community! Personally, it is one of the main reasons that I love working with the platform. Never have I participated in or been a part of such a knowledgeable, passionate community of users. But how can you leverage the community to your benefit? Get involved! Choose one or multiple channels […]Read more "Community – Becoming a Well Rounded Admin: Part 4"
Choose Your Own Adventure books where hugely popular with the children of my generation. I couldn’t wait to get to the school library to check out the next book in the series! Readers were able to alter the outcome of the main character by making decisions throughout the book. Oddly, these books are much like […]Read more "Expand Your Role – Becoming a Well Rounded Admin: Part 3"
Today, we continue the Becoming a Well Rounded Admin series with a conversation on certification. I have heard some people say that certification is unnecessary; a waste of time and money. They aren’t wrong. Certification does involve a decent chunk of change and it isn’t necessary to be a good administrator. But who wants to […]Read more "Certification – Becoming a Well Rounded Admin: Part 2"
As we begin a new year full of resolutions and desires for personal and professional improvement, I thought it fitting to start a new series. In this 5-part series titled “Becoming a Well Rounded Admin”, we will cover topics which are key for any Administrator looking to grow in their knowledge of Salesforce, and become […]Read more "Volunteering – Becoming a Well Rounded Admin: Part 1"
As New Years rapidly approaches, many of us are preparing our new list of resolutions, trying not to get too depressed about the fact that we didn’t accomplish anything on last years list! Joining a gym and getting into shape is usually the number one goal at the start of each year for most people, […]Read more "Personal Training – Salesforce Style"
User adoption is key to the success of any new program, including a CRM such as Salesforce.com. As I wrap up the last part of the Sales Cloud implementation with my organization, I am noticing quite a bit of grumbling from the troops on the front line which cover a whole range of topics. Thankfully, […]Read more "3 Tools to Improve User Adoption"
Chatter recently celebrated it’s 2nd birthday and around that same timeframe, I “turned it on” so to speak in my organization. The reviews has been mixed, and the feedback not so glowing from some. However, I think that we all know that the Social Enterprise is here to stay. So, how do you make a […]Read more "Calculating ROI on the Social Enterprise"